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Everyone is Accountable for Customer Engagement - including IT
Matt Matsui, Senior Vice President of Products, Markets and Organizational Strategy, Calabrio
Revolutionizing Customer Relationships through Chatbots
Mamie Peers, VP of Digital Marketing, The Cosmopolitan of Las Vegas
Establishing a Dynamic and Scalable Data-Driven Engagement Strategy
Shenan Reed, President of Digital, North America, MEC
Systems of Engagement for Customer Jobs
Keshav Murthy, Senior Director, Couchbase R&D
Customer Engagement Management: Trends from a Marketer's Point of View
Ellen M Derrico, VP, Product Marketing, Global Technology Solutions, IQVIA
Inspiring Customer Engagement through Gamification Dynamics
Barry Kirk, Vice President, Maritz Loyalty
Digitally Transforming Customer Engagement
Reggie Walker, Chief Commercial Officer, PwC US Leadership Team -& Global Salesforce Practice Leader
Increasing Customer Engagement with Digital Marketing
Tamara Pattison, Chief Marketing and Information Officer, BevMo
How Cloud and AI Are Driving Forward Customer Engagement and Service in Contact Centers
Tim McDougal, Managing Director, Deloitte Consulting LLP
How Marketing Automation Can Facilitate Consumer Engagement
Patty Spiller, Senior Director, Growth Marketing, Livongo
Creating Customer-centric Culture to Improve Engagement
Andy Lisk, Vice President, Global Head of Customer Service, StockX
Leveraging Personalized Data to tap into Customer-Centric Values
Reid Overcash, Chief Executive Officer, Heronmartech
Shining a light: Using Technology to Bring a Brighter Future in View
Mano Paul, Chief Technology Officer at Driven Brands
How culture and operations drive Customer Experience (CX)
Bradly J. Sax, Customer Strategy & Experience, Vice President, Lendlease
The Impact of Electrification on Passenger Vehicle Warranties, Contract Pricing, Service & Support
Sacha Porges, Global Director, Customer Quality & Programs, GKN Automotive
Transforming The Customer Experience in a B2B Environment - Phase 1: Discovery and Assessment
Josh Peacher, Vice President North America Customer Service, MCC Label
