Top 10 Customer Engagement Solutions Companies - 2022

Improving the customer experience—a concept that encompasses everything from the level of service that a business provides to how well the services or products fit into the customers’ lives—has always been a huge focus for businesses. It is even more so in this age of “always connected” customers who are at the heart of the digital world and always have increasing expectations every time they deal with a brand or a business. Building on the successes and learning from the failures, brands are leveraging cutting-edge technology-driven solutions today to tackle the challenges while structuring deeper connections and relationships with these customers. Consequently, artificial intelligence (AI), the internet of things (IoT), augmented reality (AR), and virtual reality (VR) platforms have all been enthusiastically adopted in marketing, product design, and customer services, primarily because they dramatically improve the customer experiences when engaging with brands.

Imagine you could read, remember, and compare every news story and social media stream in your market every day and extract useful trends and actionable insights. How would your decision-making change? While this might be a fantasy scenario for a human being, it’s entirely possible for computers programmed with AI. Retailers are increasingly using AI to help understand their shoppers better, to present personalized online merchandising and offers, and tune-up supply chain processes – to name just a few applications. AI has several attributes that make it well-suited for the everyday decision-making that characterizes modern retailing across physical, digital, and mobile touchpoints.

Besides, AR is revolutionizing the customer experience and transforming how marketers and businesses interact with their clients. The new AR techniques enable companies to engage with consumers at every step of the customer journey. For example, AR has emerged as an innovative tool that allows brands an almost unlimited opportunity to interact three-dimensionally with consumers on their mobile devices.

At this juncture, there is a variety of customer engagement solution providers that are entering the market to cater to the different needs in the retail domain. To help them choose the solution that best fits their requirement, CIOReview has compiled a list of promising customer engagement solution providers. Besides, the magazine also comprises insights from thought leaders in the sector on the industry trends, best practices, recent innovations, and their advice for aspiring CIOs.

We present to you CIOReview’s, “10 Most Promising Customer Engagement Solutions Providers – 2022.

    Top Customer Engagement Solutions Companies

  • 1

    Drips offers an AI-powered humanized conversational platform for client-user interaction.

  • 2

    Factoreal mission is to empower the marketing community with one true omnichannel automation platform that is simple, effective, and efficient

  • 3

    Heron MarTech provides scalable, yet personalized direct customer engagement technology solutions focused on marketing and sales roles.

  • 4

    NorthText is a premier SMS marketing company providing SMS and MMS (including video) marketing services to help grow businesses of all sizes and in all industries. Being one of the first SMS marketing and notification companies in the United States, the company has gained a rich reputation for constantly breaking new ground in SMS delivery technology. The company’s feature-rich messaging service is the gateway to simple and effective SMS communication. From scheduling messages to setting up automatic responses for unlimited keywords, NorthText’s marketing tools deliver high-value messages to the greatest number of people in the shortest amount of time.

  • 5

    Omnico Group handholds businesses to create satisfying customer experiences across the entire customer journey. The company offers a complete suite of solutions extensively used across attractions, casinos, retail stores, and the hospitality industry, providing them with a single view of the customer journey and connecting different touchpoints like ticketing, retail, food, transactions, and much more. By offering a comprehensive view of the customer journey, Omnico delivers exceptional experiences to the clients’ end customers, improves guest engagement, and accelerates spending.

  • 6

    6sense

    6sense

    The 6sense Account Engagement Platform helps B2B organizations achieve predictable revenue growth by putting the power of AI, big data, and machine learning behind every member of the revenue team. 6sense uncovers anonymous buying behavior, prioritizes accounts for sales and marketing, and enables them to engage resistant buying teams with personalized, multi-channel, multi-touch campaigns

  • 7

    Pigeon Platform

    Pigeon Platform

    Pigeon is a new customer interaction platform that marries cutting-edge technology with live human connectivity. It is the first human-to-human customer service technology that empowers consumers to reach any business in the most relevant, convenient manner all in one app. Pigeon also simplifies communication on the business-side allowing businesses to effectively address service problems

  • 8

    SmartKarrot

    SmartKarrot

    Deliver winning customer outcomes at scale with the most intelligent and actionable customer success software — spanning onboarding, adoption, operations, engagement, retention, CX, and revenue growth

  • 9

    Totango

    Totango

    Totango is the fastest growing, most trusted customer success leader in leveraging data to orchestrate and transform revenue experiences. Totango SuccessBLOCs, a visual, no-code modular technology empowers teams to build transformative customer journeys that quickly close the Revenue Experience Gap™ and drive revenue growth at scale.

  • 10

    UserIQ

    UserIQ

    Based in Atlanta, UserIQ offers a customer success platform that helps uncover health insights, predict user hurdles and simplify account management. G2 Crowd has consistently recognized UserIQ as a leader and high performer in customer success.